Terms & Conditions
Terms of Payment
Beanstalk Accountants Pty Ltd terms for payment of our fee invoices are strictly 14 days from the date of the invoice, unless alternate arrangements have been made.
In the case that the client engaged is not an individual and is instead a company, trust, partnership or superannuation fund, fees for our engagements will be invoiced to the respective clients directly, however if these fees cannot be met by the client then directors of the company, trustees of the trust, directors of the trustee company (where appropriate), partners of the partnership or members of the self managed superannuation fund agree to personally indemnify the fees and costs of Beanstalk Accountants Pty Ltd.
Amounts not paid within our payment terms are subject to a 2% late fee in addition to ongoing interest accrued and charged monthly at the Australian Taxation Office's Division 7A benchmark interest rate plus 2%.
Client Monies Held on TrustWhere client funds are received into our Trust account and all client fees are 100% paid and up to date we will forward this amount to you within 14 days of receiving it, at which time we will also provide a detailed breakdown of what was received, if there are multiple amounts, and what has been refunded to you.
Outstanding Fees & Tax RefundsWhere a client with outstanding fees is entitled to receive a refund from the ATO we reserve the right to have this paid into our Trust account, recoup any of our outstanding fees currently owed by the client and forward on any remaining surplus. Before this is done we will notify you we will be doing so to allow you to pay our outstanding invoices in full instead and receive the refund directly, but if this is not done we will continue with our proposed course of action and direct the ATO refund to our trust account. We will process this within 14 days of receiving the refund into our trust account, within such time we will also provide a detailed breakdown of what was received, how this has been allocated to outstanding involves and what surplus, if any has been refunded to you.
Ownership of Documents
All original documents obtained from the client arising from the engagement shall remain the property of the client. However, we reserve the right to make a reasonable number of copies of the original documents for our records.
Our engagement will result in the production of annual reports, tax returns, forms, and supporting documents. Ownership of these documents will vest in you. All other documents produced by us in respect of this engagement will remain the property of Beanstalk Accountants Pty Ltd.
We have a policy of exploring a legal right of lien over any client documents in our possession in the event of a dispute. The firm has also established dispute resolution processes.
Collection of Information
In order to use the Beanstalk Accountants Pty Ltd online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Beanstalk Accountants Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.
Use of Collected Information
Any details collected from Beanstalk Accountants Pty Ltd customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at [email protected].
Access to Collected Information
If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Beanstalk Accountants Pty Ltd uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Beanstalk Accountants Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Beanstalk Accountants Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Beanstalk Accountants Pty Ltd site to external entities are not covered within this policy.
Beanstalk Accountants Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Beanstalk Accountants Pty Ltd or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Beanstalk Accountants Pty Ltd.